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And, here it is...blowing up in our faces.
ReplyDeleteWe recently did a computer change/upgrade at work. Went from a home-grown system configured by a former manager who had an intimate knowledge of the industry and how it operated, plus his wife was in the accounting office, so that helped too. Other brands were offering systems adapted from retail point-of-sale systems, but none were good fits for our industry. It was intuitive, efficient, and scalable, just not what other new employees had used in the larger companies they came from to work for us. They all cussed it.
ReplyDeleteWe've now outgrown it, unfortunately, and the original owner/programmer has sold the company (as he approached his 70s). So we upgraded to "one of the industry standards" which the newer employees were used to using. Massively more keystrokes just to do minor functions, like sell something! But this is the industry standard, it seems.
During the transition process, there was a bus load of advisors to help us get used to their new system. When they could not answer a question of how to do something, they had to call the Help Line, sooner or later. Yet they were the ones who were advising US! Then we find out that there were about 5 ways to do anything and get the same result! Madness!!
One of our main suppliers upgraded to a better system (which was needed) about a year ago. I saw the computer guys wandering around the warehouse talking to each other. Typically, they knew little about the system they had just sold, from what I saw. Another of their warehouses in CA had due the same upgrade a year prior and it took them a year for things to get back to normal! What kind of BLIND does it not take to see that RED FLAG?? AND why did the company not demand the computer company to get their stuff fixed??
As normal, the new system had some good and better functionality, but is definitely had some poor points that should not have been there. Not sure how they finally got past that as I retired. I was "on the ground", in the middle of those things and the reason nobody knew how to fix anything was because the computer gods were not to be questioned and probably did not know how to solve operational problems they had created in the first place. Just as the supplier managers did not know how to fix them either, at EVERY level of the organization as they came "from sales" to start with, at EVERY level of the involved organizations. NOBODY knows how to fix things like that!!!
As noted, now we are many generations past those earlier times, and most people only know what came immediately before them nor cares about HISTORY of how we got to where we now are. NOR can figure out how things could have been better, to make them better.
Cdadbr - Madness!
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